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Sauder Furniture - Desk broke during assembly

As I was attaching the upright to the bottom of my Carson Forge Computer Desk, the panel snapped where the cam screw inserted from the leg into the panel. I hadn't over-tightened anything. Nor was I using brute force to join it together. In fact, I don't think I could have been more careful. I called and wanted to talk to someone with a little clout. They wouldn't let me (I was courteous and polite) but did offer to send me a new piece. So now I wait. I know that paying $400.00 for a desk isn't going to get me anything spectacular but I certainly expected better quality than what I received. Never, never again will I buy a Sauder product. And I'll warn all that I know to steer clear of this shoddy furniture.
Company wrote 0 private or public responses to the review from 1 day ago.
2.0
Details
Price Affordability
Product or Service Quality
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Value for money
I liked
  • Customer service personnel
I didn't like
  • Quality
  • Bad quality of furniture
  • Shoddy quality
#1422772
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Sauder Furniture - It was closed

I would like to see if I can order just a side part to a desk, but your customer service is only open when I'm also working. Please contact me back at sweaver946@gmail.com
Company wrote 0 private or public responses to the review from Sep 28.
#1367931
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Sauder Furniture - Utility stand, sauder

I ordered the edge water utility stand and received it in good time from amazon. I started putting it together and found that so far piece D and F were drilled backwards. The holes are drilled on the wrong side. Using the pieces the way they are drilled, the front edges aren't finished now, they are plain wood. Very disappointed and we have only started. Sauder used to make great furniture. Not anymore!
Company wrote 0 public responses to the review from Sep 20.
#1361498
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Sauder Furniture - Workers are incompetent
Sauder Furniture - Workers are incompetent
I must of had a stroke of bad luck or their inspectors and wood shop workers need to be fired, and hire actual competent workers. I purchased two Night Stands (model 420696) and two Bookcase with Doors (model 418735) and one of each has had problems. Starting with the...
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Company wrote 0 private or public responses to the review from Sep 18.
#1359280
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Sauder Furniture - Great customer service

I had put a couple pieces of my end table on backwards then nailed on the back. Then I realized I’d nailed it on what was really the front so I had nail holes all down the front legs. I called customer service and told them my plight and they shipped out 2 New legs and New heavy cardboard back at no charge. I was elated! It’s not put together correctly.
Company wrote 0 public responses to the review from Aug 21.
4.6
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#1335656
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I purchased an over toilet bathroom storage shelf. Quality is OK for the price but the design made it hard to assemble and the instructions sucked. I installed one piece upside down without realizing it until the end. Nothing in the instructions or design prevented it....
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Company wrote 0 private or public responses to the review from Aug 11.
1.0
#1327288
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Sauder Furniture - Frustrating; million pieces

Sauder Furniture - Frustrating; million pieces
After 5 hours of assembling the Sauder Executive Desk, triple checking everything the drawer doesn’t fit where it’s supposed to. Parts weren’t always labeled which made it difficult and time consuming to make sure it was in fact the correct part. I had high hopes for this desk being $300+ but in the end I am truly disappinted.
Company wrote 0 private or public responses to the review from Aug 03.
1.8
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#1320298
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Sauder Furniture - Horrible Experience

I ordered a credenza. It arrived with numerous scratches, chips, and broken pieces. I immediately contacted them to return it and they don’t want to take it back. The quality is horrible and customer service stinks. Don’t buy anything from them!
Company wrote 0 public responses to the review from Jul 30.
1.0
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#1316981
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I purchased an entertainment cabinet from Walmart (Better homes and gardens product) and when I got it home there was damage to a corner piece and a missing leg. I figured maybe Walmart had just had a damaged box, but still sold it as new. After going through the...
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Company wrote 0 private or public responses to the review from Jul 28.
5.0
I liked
  • Ease of my transaction
#1315449
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Contact Sauder Furniture

Mailing Address:
Sauder Woodworking Company
502 Middle St
Archbold, Ohio 43502-1559
United States
Phone:
(800) 523-3987
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Sauder Furniture Products and Services

Poor instructions - pre-drilled holes missing - no photo of the finished product to look at. I will never purchase another Sauder product again. Take my advice and stay away. I had to undo my work and redo it due to poor instructions - which I followed carefully. I had...
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Company wrote 0 private or public responses to the review from Jul 26.
1.7
I didn't like
  • Bad quality of furniture
  • Quality
  • Cheap
#1313601
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