Cindi Vlw

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Verified Reviewer
| map-marker Edmonds, Washington

Ordered a storage unit. Bever arrived. Kept calling and got a new delivery date but nothing! They lied 3xs to us. They didn't have it stock but charged our cc anyways. Lousy customer service

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They lied! They charged our cc and we never got the unit and they lied 3xs saying its on its way. They gave us bogus tracking number very disappointing
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Shevon Osf

Extreemly happy with service

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I was missing some parts for a desk my daughter had purchased your service dept. completely took care of my problem and made this a very satisfying project. I would like to especially thank Susan for her assistance Thank you very much! Larry L. Woodle
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Pros:
  • Great service

User's recommendation: don!t be hesitant to ask for help

Mary Anne T Esg

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Verified Reviewer

Missing part

They were efficient and.knowledgeable and friendly. One last part and I will be done with installation
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Preferred solution: Nithuy. Everything has been handled

User's recommendation: Beautiful desk

Mimi S Qix

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Verified Buyer
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Verified Reviewer

Furniture delivered damaged. Asking for a complete refund.

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Sauder Furniture - Furniture delivered damaged. Asking for a complete refund.
Sauder Furniture - Furniture delivered damaged. Asking for a complete refund. - Image 2
Sauder Furniture - Furniture delivered damaged. Asking for a complete refund. - Image 3
Sauder Furniture - Furniture delivered damaged. Asking for a complete refund. - Image 4
Sauder Furniture - Furniture delivered damaged. Asking for a complete refund. - Image 5
Sauder Furniture - Furniture delivered damaged. Asking for a complete refund. - Image 6
Well, since you are asking, I would have never purchased this piece of furniture if I knew it was made by Sauder. Not that there is anything wrong with it, its just cheap pressboard. I used to buy it when my kids were little because it was affordable and very disposable. The thing is, was, I knew what I was getting. It did not mention that this armoire was made by Sauder. Im not surprised that it is cracked, Im just a pissed consumer. Please refund my purchase and my money spent on Handy. Maria J Sarwark 847609****
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Loss:
$1000
Pros:
  • Afordabke

Preferred solution: Full refund

User's recommendation: Research what you are paying for. If it’s cheap, it’s probably cheap.

Anonymous
map-marker Miami, Florida

I am a 5 foot woman and have a 5 foot receptionist. They didn't call ahead and didn't let us know that we needed big men and a dolly to remove this 833 pound desk from the truck!

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Then it cost extra for the driver and one of my male patients who happened to be here to move it inside by 8 to 10 feet (no stairs). What sort of business just brings you a truck and says, "Here it is - get it off yourself"?
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User's recommendation: Have them call you before they arrive and have 2 big guys with a dolly available.

Donna R Dxx

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Verified Buyer
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Verified Reviewer
| map-marker Southfield, Michigan

Piece of junk !

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Sauder Furniture - Piece of junk !
Sauder Furniture - Piece of junk ! - Image 2
Sauder Furniture - Piece of junk ! - Image 3
Not even worth $5let alone the $140 we paid for it ! The holes dont line up properly, somewhat of a pain to put together. Material is so cheaply made ! Ugh! Youre better off picking up something at the thrift storemade of real wood already assembledthat costs much less than this piece of junk.
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Loss:
$140

Preferred solution: Nothing

User's recommendation: Don’t Buy

Anonymous
map-marker Pittsburgh, Pennsylvania

Reasons for my review is because your stuff sucks there’s quality *** out there and then there’s junk *** like yours

Pure junk *** and I mean pure junk *** I mean if you want 100 symbols then Ill write it again your stuff is junk your stuff is junk your stuff is junk your stuff is junk
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User's recommendation: My recommendation to future customers would say stay Away because you’re gonna get nothing but junk *** that you will mess with trying to put together for days go by something of quality

Tim M Aec

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Verified Reviewer

Still did not hear from company

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costumer service. did not respond to my e-mail. wanted to replace a drawer. don't know who to contact next .do u have any suggestions.
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Pros:
  • Quality
Cons:
  • Costemer sevice

Preferred solution: I would like a response to my E-mail about replacing the drawer.

Anonymous
map-marker Evansville, Indiana

To see why I have not received a credit from a return that I had ordered online at Kohl's

The customer service person was fine. I just would not recommend your products due to the way the product I received was
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User's recommendation: Don't buy this brand

Tara M Cuq

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Verified Reviewer

Scammed by the company

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This company is a complete SCAM. I bought a display cabinet and it arrived broken.

I called the customer's service to request return/refund and the person insisted for the longest time to send me replacement parts instead, after persisting that I did not wish to keep a broken (and probably second hand furniture due to scratch marks and dents all over), they then asked for photos of the broken parts. After I emailed the photos, I received the following reply (exact words): "Due to the unit being opened, we are unable to take it back (!!!). Please donate the item to a worthy charity (?!!!). Please send an itemized donation receipt on the charity's letterhead.

You will be refunded upon receipt of the letter". I couldn't believe it, first of all of course the box is opened, what kind of nonsense is that? Secondly I had to call them up and asked what they meant by "worthy" charity?!!! Do they think that some charities aren't worthy?

To which they replied "not Good will for example!!" . I had to look for a charity that was "worthy enough" in the eyes of this *** company, then drag the extremely heavy box and donate the broken furniture, in order to finally get refund for the piece of cra*** they sold me. I don't think this should be legal, it certainly isn't mentioned on the return policy section of their website.

I think this company needs to be reported for their shady business. Save yourself time, energy and money and stay away from these thieves.

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Cons:
  • Shady business
  • Bad quality of furniture
  • Poor customer service

Preferred solution: I would like to report this company for scamming customers.

User's recommendation: DON'T WASTE YOUR MONEY!

Karen W Mwn

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Verified Buyer
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Verified Reviewer
| map-marker Jacksonville, Florida

Computer desk with hutch

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Sauder Furniture - Computer desk with hutch

I thought the assembly directions for this product were very good compared to other assembly required products

I did have 2 problems. I had 2 of the small cams break.

They are small and pretty flimsy. I would recommend to Sauder that they package EXTRA cams.

Also the desk has a IQ charging pad. The directions were VERY SPECIFIC that you had to lay their sticker directly over the charging unit that is under the desk. They even supplied TWO templates.

Problem is , they were not the same. When you laid the templets on the desk the sticker ended up being in different locations.

I have yet to get the IQ charger to work. At this point Im thinking the charger is defective.

Also the IQ

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Pros:
  • Sturdy
  • Good assembly directions
Cons:
  • Iq charger no working
  • Poor quality hardware
  • Expensive

Preferred solution: Send another IQ charging pad

User's recommendation: Functional & sturdy

jack k Bry

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Verified Reviewer

JUNK , THIN, TERMITES LOVE THE GLUED WOOD DUST , WORST CRAP, CAN

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This crap was thin particle board that wont last a month. Cheap office staples used for corner joints, that wont last. flimsy thin. A friend bought a bunch on sale, the termites ate them all in 6 months plus moisture kills them. I cant believe this business is still selling, people dont know. I sent back fast..
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Loss:
$100
Cons:
  • Junk that shouldnt be sold to unknowing buyers

Preferred solution: Full refund

User's recommendation: dont buy...you'll be very angry and play *** returning!

Anthony S Tnh

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Verified Reviewer
| map-marker Springfield, Illinois

Instructions

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Original review Aug 03, 2022

My father smoked his whole life. I was about 10 years old when my mother said to him, "If you ever want to see your children graduate, you have to stop immediately." Tears welled up in his eyes when he realized exactly what was at stake.

He gave it up immediately. Three years later, he died of lung cancer. It was really sad and destroyed me. My mother said to me, "Don't ever smoke.

Please don't put your family through what your father put us through." I agreed.

At 28, I have never touched a cigarette. I must say, I feel a very slight sense of regret for never having done it because the Sauder bookshelf I purchased gave me cancer anyway.

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Loss:
$1
Cons:
  • Poor quality
  • Cheap
  • Poor quality hardware

Preferred solution: I just want to warn others about the dangers of Sauder

User's recommendation: Do not buy

Anonymous
map-marker Thonotosassa, Florida

DON’T BUY SAUDER PRODUCTS!!!

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I purchased 3 sauder cabinets with 4 shelves each. I wanted to purchase 12 additional shelves 4 for each cabinet and was denied this purchase.

They proceeded to explain to me that the cabinets were designed with the original shelving and additional shelving they felt would be unsafe. First of all as an adult if I wanted to purchase the shelving to whack myself over my head thats my choice none of their business. Secondly they assumed that I was going to add more shelving to the cabinets and again none of their business. So if youre lacking an authoritative figure youve come to the right place.

You dont have to ask sauder whos your daddy we already know.

If your shelving gets worn or broken down the road dont as them for replacement shelving for your cabinets. Final thought DONT BUY SAUDER PRODUCTS!!!

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User's recommendation: DON’T BUY SAUDER PRODUCTS!!!!

GEORGE M Trl

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Verified Reviewer
| map-marker Windsor, Ontario

Excellent service, they were able to send me replacement parts, that I needed!

i missed understood the instructions on how to put my bathroom storage unit together. I accidentally damaged a few pieces.
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Preferred solution: Deliver product or service ordered

User's recommendation: very happy with customer service.

Anonymous
map-marker Chicago, Illinois

Storage cabinet is junk

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Just purchased your cabinet model422704 from menards for 169.00 dollars. It is a flimsy piece of junk. You should be selling for about 20 dollars and it's not worth that either very disappointed. Thanks Craig Lindstrom
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User's recommendation: Don't waste your money

About

Summary

Sauder Furniture is headquartered in Archbold, Ohio. It is North America's leading producer of ready to assemble furniture and the nation's fifth largest residential furniture manufacturer. Sauder Furniture also sources furniture from a network of quality global partners, including a line of office chairs that complement its residential and light commercial office furniture. Sauder markets more than 30 distinct furniture collections in a full line of RTA furnishings for the home, including entertainment, home office, bedroom, kitchen and storage under distinct brands including Sauder, Beginnings, and Studio Edge. Chairs are also available under the Gruga brand name.

Sauder Furniture reviews and complaints

Sauder Furniture is ranked 341 out of 2270 in Furniture and Decor category

Area Served

USA

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