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Sauder Furniture

Sauder Furniture

www.sauder.com
What is your customer experience with Sauder Furniture?

Sauder Furniture Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Sauder Furniture has 1.9 star rating based on 71 customer reviews. Consumers are mostly dissatisfied.

  • 50% of users would likely recommend Sauder Furniture to a friend or colleague.

  • Rating Distribution
  • Pros: Furniture has good design, Afordabke, Customer service personnel.
    Cons: Quality, Bad quality of furniture, Cheap.

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Media from reviews

Sauder Furniture - Furniture delivered damaged. Asking for a complete refund.
Sauder Furniture - Piece of junk !Sauder Furniture - Stickers cannot be removed with out damaging productSauder Furniture - Stickers cannot be removed with out damaging product - Image 2Sauder Furniture - Stickers cannot be removed with out damaging product - Image 3Sauder Furniture - Stickers cannot be removed with out damaging product - Image 4Sauder Furniture - Stickers cannot be removed with out damaging product - Image 5
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Top Sauder Furniture Reviews

Positive Review

"Great Product"

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Instructions were very easy to understand and follow. Great product! I also enjoyed the 'funny' comments throughout the pages during assembly. Keep up the good...

Critical Review

"Trying 2 weeks to put something together"

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I wouldn't recommend buying it. I certainly wouldn't buy it again. I've been fighting with this cabinet for 2 weeks. I'm almost ready just to throw it away.

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assembly instructions cabinet fasteners quality locking system cheaply board comments
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Jon W Iln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redmond, Washington

Trying 2 weeks to put something together

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I wouldn't recommend buying it. I certainly wouldn't buy it again.

I've been fighting with this cabinet for 2 weeks. I'm almost ready just to throw it away.

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Anonymous
map-marker Gadsden, Alabama

Be careful

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We saw this brand being sold at big lots for

$39.99 so do your research. Dont be fooled by the looks of the pictures

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Islah Ols

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boardman, Oregon

Purchased Saunders 3 shelf bookcase.

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Contains 1 confidential file for company representatives

I found the assembly instructions to wholly inadequate. I could not determine how the hidden camlocs were supposed to hold this shelf together.

Basically this is a piece of crap and not worth your money.

I tried to submit a review to the Saunder company itself but it would not work due to a ad blocker. A waste of time and money.

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User's recommendation: Don’t waste your time or money!

Cloteal Gpn

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Verified Reviewer
| map-marker Montreal, Quebec

Terrible customer service.

Updated by user Oct 31, 2024

Flat out refused to replace defective component.

Original review Oct 15, 2024

Purchased a two-door cabinet. There was a defective component that I requested a replacement for.

I was told the part was not available. Really? For a brand new unit?

Terrible service. I will never purchase another thing from them.

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User's recommendation: Avoid buying.

Will Lnx

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Verified Reviewer

Great Product

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Instructions were very easy to understand and follow. Great product!

I also enjoyed the 'funny' comments throughout the pages during assembly. Keep up the good work!

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User's recommendation: Recommend

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Metairie, Louisiana

Poor quality product

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Contains 1 confidential file for company representatives

Cheaply made, all particle board that crumbles easily. Very difficult assembly. The locking system fasteners break quickly.

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User's recommendation: Don’t buy

Anonymous
map-marker Toronto, Ontario

Horrible Particle Board Cabinets / Horrible service

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WORST COMPANY HANDS DOWN...

1) offered replacement solution ... then retracted that solution because replacement parts were costly to ship .

2) offered me a refund ( via cheque) ... then sent wrong name on cheque ( to delay or not allow a refund)

3) Tells me the solution has been resolved, then harasses me while I'm at work on the phone asking me for more information and to send the void cheque that was already disposed of.

SAUDER HAS HORRIBLE PARTICLE BOARD WOOD and HORRIBLE SERVICE!

100% DONT RECOMMEND!

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User's recommendation: SHOP ELSEWHERE... DONT BUY SAUDER

Cindi Vlw

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Verified Reviewer
| map-marker Edmonds, Washington

Ordered a storage unit. Bever arrived. Kept calling and got a new delivery date but nothing! They lied 3xs to us. They didn't have it stock but charged our cc anyways. Lousy customer service

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Updated by user Jan 01, 2024

They never sent it but charged us so we called Amazon and gir a refund. That's happened 3 times lately f4om different mdg on AmazonCalled Sauder they said call AmazonWe ended up goubg elsewhere

Original review Dec 02, 2023

They lied! They charged our cc and we never got the unit and they lied 3xs saying its on its way. They gave us bogus tracking number very disappointing

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Shevon Osf

Extreemly happy with service

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I was missing some parts for a desk my daughter had purchased your service dept. completely took care of my problem and made this a very satisfying project.

I would like to especially thank Susan for her assistance Thank you very much!

Larry L. Woodle

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Pros:
  • Great service

User's recommendation: don!t be hesitant to ask for help

Mary Anne T Esg

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Verified Reviewer

Missing part

They were efficient and.knowledgeable and friendly. One last part and I will be done with installation

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Preferred solution: Nithuy. Everything has been handled

User's recommendation: Beautiful desk

Mimi S Qix

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Furniture delivered damaged. Asking for a complete refund.

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Sauder Furniture - Furniture delivered damaged. Asking for a complete refund.
Contains 5 confidential files for company representatives

Well, since you are asking, I would have never purchased this piece of furniture if I knew it was made by Sauder. Not that there is anything wrong with it, its just cheap pressboard.

I used to buy it when my kids were little because it was affordable and very disposable. The thing is, was, I knew what I was getting.

It did not mention that this armoire was made by Sauder.

Im not surprised that it is cracked, Im just a pissed consumer. Please refund my purchase and my money spent on Handy.

Maria J Sarwark

847609****

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Loss:
$1000
Pros:
  • Afordabke

Preferred solution: Full refund

User's recommendation: Research what you are paying for. If it’s cheap, it’s probably cheap.

Anonymous
map-marker Miami, Florida

I am a 5 foot woman and have a 5 foot receptionist. They didn't call ahead and didn't let us know that we needed big men and a dolly to remove this 833 pound desk from the truck!

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Then it cost extra for the driver and one of my male patients who happened to be here to move it inside by 8 to 10 feet (no stairs). What sort of business just brings you a truck and says, "Here it is - get it off yourself"?

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User's recommendation: Have them call you before they arrive and have 2 big guys with a dolly available.

Donna R Dxx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Southfield, Michigan

Piece of junk !

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Sauder Furniture - Piece of junk !
Contains 2 confidential files for company representatives

Not even worth $5let alone the $140 we paid for it ! The holes dont line up properly, somewhat of a pain to put together.

Material is so cheaply made ! Ugh!

Youre better off picking up something at the thrift storemade of real wood already assembledthat costs much less than this piece of junk.

View full review
Loss:
$140

Preferred solution: Nothing

User's recommendation: Don’t Buy

Anonymous
map-marker Pittsburgh, Pennsylvania

Reasons for my review is because your stuff sucks there’s quality *** out there and then there’s junk *** like yours

Pure junk *** and I mean pure junk *** I mean if you want 100 symbols then Ill write it again your stuff is junk your stuff is junk your stuff is junk your stuff is junk

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User's recommendation: My recommendation to future customers would say stay Away because you’re gonna get nothing but junk *** that you will mess with trying to put together for days go by something of quality

Tim M Aec

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Still did not hear from company

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costumer service. did not respond to my e-mail.

wanted to replace a drawer. don't know who to contact next .do u have any suggestions.

View full review
Pros:
  • Quality
Cons:
  • Costemer sevice

Preferred solution: I would like a response to my E-mail about replacing the drawer.

Anonymous
map-marker Evansville, Indiana

To see why I have not received a credit from a return that I had ordered online at Kohl's

The customer service person was fine. I just would not recommend your products due to the way the product I received was

View full review

User's recommendation: Don't buy this brand

About

Summary

Sauder Furniture is headquartered in Archbold, Ohio. It is North America's leading producer of ready to assemble furniture and the nation's fifth largest residential furniture manufacturer. Sauder Furniture also sources furniture from a network of quality global partners, including a line of office chairs that complement its residential and light commercial office furniture. Sauder markets more than 30 distinct furniture collections in a full line of RTA furnishings for the home, including entertainment, home office, bedroom, kitchen and storage under distinct brands including Sauder, Beginnings, and Studio Edge. Chairs are also available under the Gruga brand name.

Sauder Furniture reviews and complaints

Sauder Furniture is ranked 419 out of 3904 in Furniture and Decor category

Area Served

USA

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