Latest review first
Sauder Furniture - No additional hardware
Purchased a utility stand to match my desk and 10 minutes into putting it together a cam screw snaps leaving me with the pieces spread out all over my family room floor and unable to complete it. Customer service is not open during hours that I work, and not on weekends (when I was putting this together). Ordered replacement hardware online and it says it will take 7-9 "business" days to ship. Really? So maybe, 3 weeks from now I'll be able to put this stand together, barring that nothing else goes askew. Sauder should include extra hardware in the original packaging. This piece of hardware cannot be purchased at a hardware store, it's unique.
Sauder Furniture - Horrible
Do not buy left huge package in front of my house no call no warning can’t lift it.
I purchased a ladder bookshelf and started putting it together. Well the people who work there must be really ignorant!!!! The holes for the pieces are not in the correct spots. So by the time you get half way done you realize that they have screwed you!!! At Mathis...Read more
Sauder Furniture - Guest missing instruction for this item.
SAUDER WOODWORKING CO Vendor Style 423153 Item Description WRITING DESK MADE BY DESIGN ESPR B Target's DPCI 249-05-0569 Guest missing instruction for this item. Received a desk without direction, the DPCI # 249-05-0569 Donny Ephraim (413) 687- 4038 firstname.lastname@example.org
Sauder Furniture - Trying to work in Sauder direct
I should’ve read the complaints before I ordered this item. The company‘s customer service is comprised of the same *** quality as your furniture which means you don’t get help Remember my warning do not buy anything from this company I have canceled my other three orders.
Sauder Furniture - I brought ***
This has been by far the worst piece of furniture I’ve ever bought in my life the materials are so flimsy it broke within the first days of owning poor customer service *** merchandise I’ll cancel the rest of my orders
Sauder Furniture - Desk broke during assembly
As I was attaching the upright to the bottom of my Carson Forge Computer Desk, the panel snapped where the cam screw inserted from the leg into the panel. I hadn't over-tightened anything. Nor was I using brute force to join it together. In fact, I don't think I could have been more careful. I called and wanted to talk to someone with a little clout. They wouldn't let me (I was courteous and polite) but did offer to send me a new piece. So now I wait. I know that paying $400.00 for a desk isn't going to get me anything spectacular but I certainly expected better quality than what I received. Never, never again will I buy a Sauder product. And I'll warn all that I know to steer clear of this shoddy furniture.
- Customer service personnel
I didn't like
- Shoddy quality
- Bad quality of furniture
Sauder Furniture - It was closed
I would like to see if I can order just a side part to a desk, but your customer service is only open when I'm also working. Please contact me back at email@example.com
Sauder Furniture - Utility stand, sauder
I ordered the edge water utility stand and received it in good time from amazon. I started putting it together and found that so far piece D and F were drilled backwards. The holes are drilled on the wrong side. Using the pieces the way they are drilled, the front edges aren't finished now, they are plain wood. Very disappointed and we have only started. Sauder used to make great furniture. Not anymore!
I must of had a stroke of bad luck or their inspectors and wood shop workers need to be fired, and hire actual competent workers. I purchased two Night Stands (model 420696) and two Bookcase with Doors (model 418735) and one of each has had problems. Starting with the...Read more
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