Sauder Furniture - It was closed
I would like to see if I can order just a side part to a desk, but your customer service is only open when I'm also working. Please contact me back at firstname.lastname@example.org
I ordered the edge water utility stand and received it in good time from amazon. I started putting it together and found that so far piece D and F were drilled backwards. The holes are drilled on the wrong side. Using the pieces the way they are drilled, the front...Read more
I must of had a stroke of bad luck or their inspectors and wood shop workers need to be fired, and hire actual competent workers. I purchased two Night Stands (model 420696) and two Bookcase with Doors (model 418735) and one of each has had problems. Starting with the...Read more
Sauder Furniture - Great customer service
I had put a couple pieces of my end table on backwards then nailed on the back. Then I realized I’d nailed it on what was really the front so I had nail holes all down the front legs. I called customer service and told them my plight and they shipped out 2 New legs and New heavy cardboard back at no charge. I was elated! It’s not put together correctly.
I purchased an over toilet bathroom storage shelf. Quality is OK for the price but the design made it hard to assemble and the instructions sucked. I installed one piece upside down without realizing it until the end. Nothing in the instructions or design prevented it....Read more
Sauder Furniture - Frustrating; million pieces
After 5 hours of assembling the Sauder Executive Desk, triple checking everything the drawer doesn’t fit where it’s supposed to. Parts weren’t always labeled which made it difficult and time consuming to make sure it was in fact the correct part. I had high hopes for this desk being $300+ but in the end I am truly disappinted.
Sauder Furniture - Horrible Experience
I ordered a credenza. It arrived with numerous scratches, chips, and broken pieces. I immediately contacted them to return it and they don’t want to take it back. The quality is horrible and customer service stinks. Don’t buy anything from them!
I purchased an entertainment cabinet from Walmart (Better homes and gardens product) and when I got it home there was damage to a corner piece and a missing leg. I figured maybe Walmart had just had a damaged box, but still sold it as new. After going through the...Read more
- Ease of my transaction
Poor instructions - pre-drilled holes missing - no photo of the finished product to look at. I will never purchase another Sauder product again. Take my advice and stay away. I had to undo my work and redo it due to poor instructions - which I followed carefully. I had...Read more
I didn't like
- Bad quality of furniture
I bought a Sauder Lift-top Table from Hayneedle. It was quite inexpensive, which should have been my tipoff. I assembled it and even though it was clearly made out of cheap particle board, it worked pretty well for close to a year (by "pretty well", I mean it didn't...Read more
I didn't like
- Poor quality
- Poor customer service
- Failure to honor warranty