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1.5

I bought a Sauder Lift-top Table from Hayneedle. It was quite inexpensive, which should have been my tipoff.

I assembled it and even though it was clearly made out of cheap particle board, it worked pretty well for close to a year (by "pretty well", I mean it didn't fall apart.) I have to move it periodically to clean under it, or to make space for a large group in my living room. Every time I moved it, it got shakier and shakier until it fell apart. I tried gluing it back together but no luck. I tried to use the 5 year warranty, which will replace defective parts.

I have been going back and forth with a representative for 5 weeks on this. First, she looked at the photos I sent and decided I could just push the pieces back together and retighten them. She now thinks I am asking for too many parts so she wants more photos to prove they are defective.

Pretty sure I will send more photos and she will find some other reason why that's not good enough.

Here's a line from an email: "We suggest when moving your unit you pick it up at the base rather then pull from the top. This will prevent this from happening again." How do they know where I was holding, and what kind of business sells furniture that they appear to know will fall apart if you pull it from the top?

Reason of review: Damaged or defective.

Monetary Loss: $140.

Preferred solution: Full refund.

Sauder Furniture Cons: Cheap, Flimsy, Poor quality, Poor customer service, Failure to honor warranty.

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I have same table and same issue. It's horrible quality!

We didn't even move our piece. We just used the lift top part and over time, like you said, it got shakier and shakier. I second your review, don't waste your money!

Horrible quality! The company has gone too cheap with their materials.

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